Booking Information

How do I book tickets for a show/film?

1. Telephone
Call our Box Office on 01276 707600 to purchase tickets with major Debit and Credit cards. There is a charge of 50p per ticket purchased for all credit card bookings.  All ticket prices (except films)  include £1 Restoration Levy which contributes towards the cost of our new seating and ongoing venue refurbishment.

2. Online - Book a show online
We offer a real time online booking service which allows you to select the exact seat you wish to sit in. Click on the "click here to choose your own seat from the plan" button to select the seat from the seating plan for the show you wish to attend. There is a booking fee of 50p per ticket purchased on internet bookings.

All concession priced tickets can be booked online apart from family tickets if applicable. 
Concessions tickets will not be posted out but will remain at box office for collection, full price tickets can be posted if required. Refunds will not be issued for the difference once tickets have been purchased. 
When booking tickets please be aware that your Booking Confirmation Email may take up to an hour to arrive in your inbox. Please note that tickets are non-refundable.
Camberley Theatre reserves the right not to post these tickets to customers. Tickets can be collected from the Box Office in advance or on the day of the show or event.

What tickets are not available to buy online? Family Tickets, Group Bookings of 9 tickets or more and Early Bird Offers are not available to book online.

3. In Person
Tickets can be paid for at the Box Office by cash, credit/debit card or cheque. There is a charge of 50p per ticket purchased for all credit card bookings whether over the phone or in person. Theatre Friends do not have to pay this fee.

4. By Post
Send a covering letter and cheque payable to Surrey Heath Borough Council to:

The Camberley Theatre
Knoll Road
Surrey GU15 3SY

Tickets will be held at the Box Office for collection unless customers wish to have their tickets posted. Postage fee is £1.00. Bookings received less than one week before the performance will be held at the Box Office for collection.

What Payment Methods do you accept? 
We accept Master Card, Visa Card or Switch/Maestro for all bookings.

What is your policy on Reservations?

Reservations can be made for group bookings and Theatre Club members only. Tickets can be reserved and held for four days but cannot be made on the day of a performance.

What offers do you have for Group Bookings, and how do we make a booking?

The standard group offer is for every 10 tickets booked you get the eleventh free of charge but please note this only applies to certain shows and will be stated as such in the programme or on the event page online. For larger parties such as schools please contact the Box Office for more information.

Our Booking system only allows for a total of 9 people to book tickets in an individual booking. Group bookings for groups of 10 or more can only be made by telephone or in person at the Box Office.

Do you sell Theatre Gift Vouchers? 
Camberley Theatre Vouchers are available from the Box Office. These Vouchers may only be used at Camberley Theatre and are redeemable on all shows and cinema screenings.
You can buy vouchers for anything over 50p, making them the perfect present for those who love the theatre or who have everything.

Do you have an Essential Companion Scheme (ECS)?

Can I exchange my Tickets?
Once a ticket is sold it cannot be refunded or exchanged.

Do you offer ticket price Concessions?
Discounts are available on selected shows for the following groups:

  • Children (under 16yrs)
  • Senior Citizens (over 60yrs)
  • Students (those in full-time education)
  • ES40 holders and those in receipt of benefit (excluding child benefit)

Please bring proof of status.

Can I reserve seats for the Comedy Club?
Seating for these performances is unreserved. Please arrive early if you have a particular seating preference.

How do you adhere to Data Protection when I give my information to book tickets with you? 
The Camberley Theatre is committed to complying with the Data Protection Act. To receive our brochure and event information you must give us express permission to contact you when booking tickets or completing the booking form. We will not pass your details on to any other companies. If you are receiving unwanted mailings from us please phone 01276 707600.

Do you offer Booster Seats in the auditorium? 
A limited number of booster seats are available for small children who would benefit from a raised view. These are available on a first come first served basis from the Front of House Stewards at the auditorium entrance.

What is your 'Babes in Arms' Policy?
A ticket must be purchased for every child over 18 months old.

What do you offer in terms of Disability Access?
We have a Sennheiser infra-red system for hearing impaired customers, which significantly improves sound quality. Headsets are available from the Box Office. The theatre also has an induction loop system.

The Camberley Theatre aims to make the theatre accessible to all our patrons. The auditorium can accommodate six wheelchair spaces, but early booking is advised. If you are accompanied, your companion will receive a complimentary ticket. All areas of the theatre are accessible to wheelchair users. We welcome guide dogs and hearing dogs into our building. Unfortunately, at present you are unable to book disabled seating through our website, please contact the Box Office directly.

Difficulty with stairs: If you have difficulty climbing stairs ask for rows AA-C.

Is your Auditorium temperature controlled?
The Camberley Theatre's auditorium is temperature controlled for the comfort of our patrons.

We reserve the right to make ticket offers to selected customers at any time.

Tell me about your Theatre Club
Find out more about our relaunched Theatre Club.

What is your policy on Show Content and Age Suitability?
All information is printed in good faith and where possible we advise customers as to content and suitability at the time of publication. However on occasion information about content and suitability arrives after our brochure has gone to print. For full and final details please contact the Box Office on 01276 707600.

Camberley Theatre reserves the right to make changes to the advertised programme.